Shipping
Your order will be sent in the next 24 hours of having received the order. Kusillu.com realizes the mailing of the products by the postal service of Peru (SERPOST) in the following form: traditional service - first class - certificate. The daily hour of closing orders is at 9:00 AM (GMT - 5:00, hour of Lima, Peru), and all the orders that are paid after the mentioned hour will be considered into the following working day.
Delivery Time
These are the times of standard process. Sometimes it is possible that in some exceptional circumstance as an excess of orders or other circumstances out of our control the delivery is late. In any case, we will send you an email when your products are sent and you can estimate when to receive them. In a normal situation all the orders will be send in 24 hours and the time of delay depends of the distance (from 7 to 10 working days for America and from 15 to 20 working days for the rest of the world). If some of your requested products is sold out or the delivery will be late, we will communicate it to you by e-mail or by phone. In all your buys with us you will have the guarantee that you order will receive personalized attention and any question or doubt will be solved in 24 hours.
Returns
Kusillu.com accepts the return of the product or the products in the following cases:
- The product is not the same the product that you requested or it does not correspond to the description of our Web Site * (For more details read our Conditions of Use)
- The product that you acquired is damaged before the reception and conformity of the same one. Recomendation: Open the package in front of the postman and take note of any damage in the product.
- Kusillu.com accepts all the expenses of return and new shipping, in that case contact to: sales@kusillu.com in the next 42 hours after you received the order.
Request of Claim
- To start your request of claim please write to us to sales@kusillu.com in the following 24 hours of received the product and return it in the next 10 following days in its original packing.
Change of Product
- In case of change of product "The Buyer" will take charge of the expenses of mailing and delivery, keep your voucher until we have received it, we cannot take responsibility of the loss or loss of his buy.
- The customer is able to change the products for others of the same of higher value (paying the price difference) from our virtual shop, only if the product has not been damaged or altered.
- While the merchandise is in your hands, the buyer is the only responsible for his care.
- All the products have to be return in perfect conditions, without releasing, with all his tags and original packing and appropriately protected during the mailing.
You must send the product to the following direction:
Rocio Romainville Yancan
Jr. Juan Castilla 939 Zona D - San Juan de Miraflores - Lima - Perú
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